Refund policy

Refund Policy

We want you to love what you ordered. If something isn't right, we will do everything we can to make it right.

Damages and issues

Please inspect your order on arrival and contact us within 30 days if your item arrives damaged, faulty or incorrect. Send us your order number and a photo of the issue at hello@bylumme.com and we will arrange a replacement or full refund at no cost to you.

Returns

As our products are shipped directly from our suppliers, we are unable to accept physical returns. Please do not send items back without contacting us first.

Refunds

Once your refund is approved you will be refunded to your original payment method within 10 business days. If more than 15 business days have passed since your refund was approved, please contact us at hello@bylumme.com.

European Union

If your order is shipped into the European Union, you have the right to cancel your order within 14 days of receiving it for any reason. Please contact us at hello@bylumme.com and we will find the best resolution for you.